Home  I  About Us  I  Our People  I  Branches  I   What's Happening  I  Courses  I  Foreign Student Info  I  Contact Us  I  Registration


HANDLING OF STUDENT GRIEVANCES

    Definition: a grievance is defined as dissatisfaction over any condition of study or the school that may have adverse effects on the students.

  • The school will make every effort to deal with complaints/grievances sympathetically.

  • The student can be assured that the grievances will be kept confidential within the grievance procedure. In some circumstances, it may be difficult for confidentiality to be respected, for instance where a criminal offence has been disclosed. In some circumstances, the demand for confidentiality may make it difficult for the School to assist with your grievance.

Grievance Procedureļ¼š

An aggrieved student shall raise the grievance to the Form Teacher within 3 working days of its occurrence, as complaints that are dealt with at an early stage can be resolved more effectively.

The Form Teacher will conduct a thorough investigation, and attempt to help the student find a resolution to their problem within 7 working days.

Failure of the Form Teacher to reply to student's grievance within the time limit specified, grants the student the opportunity to raise the grievance to the Principal within 3 days after the date at which the Form Teacher's response was due.

The Principal will provide opportunity for discussion and review, and shall respond within 7 working days after the receipt of the grievance from the aggrieved student.

If the response of the Principal is unsatisfactory to the student and does not settle the issue, the aggrieved student may raise the issue with the CEO within 3 working days after the date at which the Principal's response was due.

The CEO will provide opportunity for discussion and review, and shall respond within 3 working days after the receipt of the grievance from the aggrieved student.

In the event that the Student and Hua Language Centre/ Hua Business School are unable to resolve a dispute in accordance with the grievance procedure, we shall refer the dispute to the CASE Mediation Centre for mediation prior to instituting any legal action or proceedings. The Student and Hua Language Centre/ Hua Business School are to pay such fees as the CASE Mediation Centre may prescribe from time to time for the purpose of resolving their dispute.